Invoices & renewals
When invoices are created
Each service has a due date. An invoice is generated a few days before it (so you have time to pay) and emailed to you.
Paying
Open Billing → Invoices, or use the link in the email. After payment the service renews automatically.
Suspension & termination
| Stage | When |
|---|---|
| Invoice created | A few days before due date |
| Overdue | Due date passes |
| Suspended | A few days after due date — service offline, data kept |
| Terminated | ~7 days later — data deleted |
DANGER
Terminated services are unrecoverable. If you are travelling or short on funds, add credit to your balance so invoices pay themselves.
Auto-pay / credit
Top up under Billing → Add Funds. Invoices are paid from credit automatically — the most reliable way to avoid suspension.
Cancelling
Services → your service → Request Cancellation. Choose immediate or end-of-period. End-of-period is recommended so you keep what you paid for.